Swift Networks Knowledge Base
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SIM cards come in three different sizes: Standard SIM, Micro SIM and Nano SIM.
SIM cards are made to fit inside your mobile telephone handset, and the correct size will depend on the manufacturer and the model of your smartphone.
In 2015, most new smartphones are either using Micro SIM or Nano SIM.
Our SIM Cards are delivered with two options: a “DUAL” card, will come compatible with Standard or Micro slots. The “Dual” card can be easily split to form the right size for your phone. Alternatively you may request a “NANO” card which will fit in a Nano slot.
Handsets requiring a Micro SIM include the Galaxy S5, Galaxy Note 4, Xperia Z2, LG G3, Lumia 535 and Moto G (both 3G and 4G versions).
Handsets requiring a Nano SIM include the iPhone 7, iPhone 6, Galaxy S6, iPhone 5s, iPhone 5c, HTC One M9 and Xperia Z3. You might need to change the size of your SIM card when upgrading to a handset which uses Nano SIM. You can order a nano SIM from us when ordering your new phone service, or order a replacement card if you upgrade your handset.
From left to right: Standard SIM, Micro SIM and Nano SIM. Picture adapted from Wikipedia (CC-licensed).
The dimensions of the three types of SIM card compare as follows:
All three SIM card types work in the same way, they only differ in the amount of plastic housing that surrounds the metallic chip. In fact, it is even possible to cut down an existing SIM card to fit into the smaller slot if one is feeling adventurous!
Please contact our friendly support team if you have any questions about your SIM card size requirements.
International Call Rates for Home Phone
International Call Rates for Small Mobile Phone Plan
International Call Rates for Medium, Large & Ultimate Mobile Phone Plans
Rates are per minute to landlines unless otherwise stated.
30c Connection Fee applies.
Contact Us on 1300 650 679 for other countries.
This information has been provided to you in accordance with the requirements of the Australian Communications and Media Authority (‘ACMA’) under the Telecommunications (International Mobile Roaming) Industry Standard Variation 2016 (No. 1).
Attached to this advice is the fact sheet produced by the ACMA that sets out some alternatives to using International Mobile Roaming (‘IMR’) Services.
International Mobile Roaming (‘IMR’) Services are Expensive
IMR Services are very expensive for all types of calls, messaging and data and the charges are significantly higher than when using similar services in Australia. If you are concerned about the cost of IMR Services, you should not enable this IMR Service and enquire about a local service in the country in which you are travelling. Customers who use IMR Services should be particularly careful about data roaming costs. Unless required, you should ensure data roaming is not enabled in your handset. IMR Service call charges normally take much longer to appear in your account. You should carefully monitor your usage to avoid high bills.
Maximum Charge Information – Other Overseas Destination Countries
Please contact us on 1300 650 679 during Australian business hours to request the cost in Australian dollars (including flag fall where applicable) for accessing IMR Services when visiting other overseas destination countries. To call us from an overseas destination, please dial +61 894225566. Alternatively, you can send an email to firstname.lastname@example.org and we will respond with that information for you.
Spend Management Tools
You can monitor your unbilled usage at any time by using our Selfcare tool accessed at www.swiftnetworks.com.au/customer-login Alternatively, you can call us from an overseas destination, by dialling +61 8 6244 0961 or you can send an email to us at email@example.com
WARNING: the IMR Services call charge record processing can be significantly delayed, by even up to seven (7) days. This means that you may have already incurred substantial IMR Services costs even if those charges do not yet appear in your unbilled usage.
Barring IMR Services
IMR services are barred by default on your service unless requested on your application form. You have the option to bar/unbar IMR Services. Please contact us from an overseas destination, by dialling +61 894225566 to submit this request. Alternatively, you can send an email to us at firstname.lastname@example.org. Barring IMR Services means that you can no longer access IMR Services in overseas destination countries.
WARNING: You remain liable for all IMR Services charges incurred while IMR Services are available for your use.
ACMA International Mobile Roamining Fact Sheet
A customer can appoint an Authorised Representative to act on their behalf if the customer requires.
A person made an Authorised Representative has the power to act on the customer’s behalf as if they are the customer or if the Authorised Representative has more limited rights, the level of access that the Authorised Representative has to the customer’s information.
To appoint an Authorised Representative you should call our service team on 1300 650 679 with your account number on hand and the name of the person you want to appoint as your representative. Alternatively, you may nominate an Authorised Representative on your application form.
Any warranty or guarantee offered on our goods or services is in addition to your other rights and remedies as a consumer under Australian law, including those available under the Australian Consumer Law. For example, exceptions apply to cancellation fees if you terminate in accordance with our warranty or guarantee offered on our goods or services or in accordance with your statutory rights including the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
At Swift Networks, we understand our members are a diverse bunch and want FLEXIBILITY when it comes to choosing their telephone products. That’s why we offer Mobile Plans on either the Vodafone or Telstra networks.
Choosing the right carrier is an important decision. Unfortunately, it’s not a particularly simple one, either. Take one look at a web forum and you’ll see wildly differing experiences and opinions from customers on different networks, ranging from happy to downright enraged. But, fear not, what we can offer is simply the same great Living Networks service to help and assist you when you choose either of our Mobile network carriers.
The #1 most important thing to consider when making a decision is the reception in your area and the places in which you frequent. To find out about the mobile coverage in your area, use our Mobile Coverage Maps to look up your address, and check both our networks out in your neck of the woods.
The next important thing to consider is how you use your mobile phone. If you’re a “glove box” phone user, you might like one of our very low-cost monthly plans, which give you plenty of credit for casual phone use without breaking the bank. But if like us, your phone lives next to you at all times you might want to consider one of our cost effective UNLIMITED plans. Of course, we offer a range in between as well. Confused yet?
It certainly can be daunting, but again we’re here to help. If you already have a mobile phone you can Contact Us to arrange a no obligation Plan Analysis which analyses your current phone use and will determine what is the best value plan for you!
Finally, one more thing to help ease the stress of changing plan is that with no lock-in contracts on our Swift Networks mobile plans, you’re always free to change up or down if you find your mobile phone use changes in the future.
There are some things that all levels of user can do to help troubleshoot their internet connection.
- Check that your internet service has been provisioned. If you have not been supplied with an email address and password then we are still in the process of provisioning your service.
- Check you have typed any required passwords correctly. Ensure that you have not typed them in with Caps lock on.
- Check that you have typed in the correct website or email address. Common errors with these include: spaces between words, commas instead of full stops, underscores instead of a dash, extra or transposed letters.
- Reboot your computer. Turning your computer off and on again solves a large number of computer issues. Once your computer has rebooted, try to perform the desired task again. If you are still unable to complete the task contact us for assistance.
- Try some of the advanced troubleshooting outlined in this knowledge base.
- Call Swift Networks to log a fault.
Generally, whenever you receive a modem from us, it will be preconfigured and just needs to be plugged in. Your modem settings may be different depending on your village. Please Contact us on 1300 650 679 if you need assistance.