Swift Access - Aged Care Residents
Knowledge base
If you’ve got a question about our products or services, click the link or scroll down to our FAQ section below.
Getting Started
Video : Welcome to Swift Access
Step-by-Step Guides
PDF : Aged Care - How to use the Swift remote control
Click Here to download a guide on How to get started with Swift Access, using Swift’s remote control for Aged Care. Your remote will control both the Swift Access menu, as well as the TV channels, volume, and power.
FAQs
Contact
I am experiencing a technical issue with a Swift product?
Please look at our full list of frequently asked questions (FAQs) to see if your issue is covered. If not, contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swiftnetworks.com.au.
Swift Access
What can I watch, listen to or discover on Swift Access?
Swift Access allows you to access a range of content provided by Swift: Movies, TV shows, etc. as well as content created or uploaded by your employer or management company: food menus, activities and events, etc. Swift Access also gives you access to unique features like Swift’s Secure Casting, Live Streaming, and the ability to send photos and videos directly to the TV via a connected App called Swift Care.
What content you have access to will vary according to the subscription package agreed with your employer or community management company, as well as the content they make available on the platform. We would highly recommend turning on the TV and taking a look around at everything available on your Swift Home Screen.
To see a selection of what is available to watch or listen go to our Watch & Listen page
You can also sign up to our monthly New Release Movies newsletter.
How do I start using Swift Access?
Turn on your TV, press the Home button on your remote, then use the up, down, left, and right navigation buttons on your remote to move around the Home Screen. Once your remote highlights what you want to see, press the select OK button. See your remote-control user guide for assistance in identifying the home, navigation, and OK buttons.
My TV screen is blank. What might be the issue?
Check your TV is turned on.
Check the Swift Access box (the little black box connected to your TV) is on. There will be a green power light on the front of the box.
If the power light on the Swift Access box is red, turn it on and off at the power point. If the light is still red, contact Swift 24/7 help desk at +61 8 6188 8492
Check your TV is set to HDMI 1. To do this, go to the Source button on your remote control and select HDMI1 from the list of options. If you need help locating the source button, see the remote-control user guide.
My TV screen is displaying a “Loading entertainment” message.
This indicates Swift Access is offline. Please check the network cable. See instructions below.
Checking the network cable – There are three cables that should be connecting to the Swift Access box – one cable connects the box to the local network, one connects the box to the power, and the other connects the box to the TV. Check the network cable is connected to the network and to the Swift Access box.
Still not working, please contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swiftnetworks.com.au.
Using my Swift Access remote control
Where can I find a user guide for my remote?
Can the Swift Access remote also control my TV?
Yes, your remote is programmed to control your TV for the following functions:
- Power
- Volume Up
- Volume Down
- Mute
- Source
My remote is failing to operate Swift Access
Check if the remote control shows any light when buttons are pressed.
Contact your maintenance or facility administration team to access new batteries and test again.
I’ve replaced the batteries, and I still do not see any lights or can operate my TV – please contact the Swift helpdesk at support@swiftnetworks.com.au or call +61 8 6188 8492.
I cannot locate my remote, or my remote is faulty. How to I obtain a replacement remote?
Speak to a staff member; if required, they can contact our 24/7 help desk at +61 8 6188 8492 to troubleshoot and arrange a replacement if required.
Live streaming with Swift
Can I watch live-streamed events within my facility?
With Swift’s Live Streaming solution, you can tune into the live stream channel and see a feed from your common area or chapel. Some hardware and installation is required to enable Live Streaming, the feature is not standard at every facility.