Swift Broadcast - Aged Care Family and Friends
Knowledge base
If you’ve got a question about our products or services, click the link or scroll down to our FAQ section below.
Getting Started
Video : Welcome to Swift Broadcast
Video : How to use Swift Care
Step-by-Step Guides
How to access Movies with Swift Broadcast
The Swift Movies and TV shows play on a scheduled loop on the channels 901 and upwards. Channels include New releases, genres such as Action, Drama, Comedy, and more. A program guide on channel 900 will tell you what’s coming up on each channel.
Click Here to see the full program guide.
Your list of content will depend on the content subscription of your site.
How to access Wellness Content with Swift Broadcast
The Swift Wellness Content plays on a scheduled loop on the channels 906 (Activities & Lifestyle) and 907 (Relaxation)
A program guide on channel 900 will tell you what’s coming up on each channel.
Click Here to see the full program guide.
Your list of content will depend on the content subscription of your site.
How to access TV Notices and Information with Swift Broadcast
Please look at our full list of frequently asked questions (FAQs) to see if your issue is covered. If not, contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swiftnetworks.com.au.
FAQs
Contact
I am experiencing a technical issue with a Swift product?
Please look at our full list of frequently asked questions (FAQs) to see if your issue is covered. If not, contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swiftnetworks.com.au.
I am a family member of a resident in care with a Swift system, and I would like to arrange training for myself or my family.
To organise training for your family, please contact Client Success : client.success@swiftnetworks.com.au
Swift Broadcast
What can I watch, listen to or discover on Swift Broadcast?
Swift Broadcast allows you to access a range of content provided by Swift: Movies, TV shows, etc. as well as content created or uploaded by your employer or management company: food menus, flight schedules, activities and events, etc. Swift Broadcast can also gives you access to unique features like Swift’s Live Streaming.
What content you have access to will vary according to the subscription package agreed with your employer, as well as the content they make available on the platform. We would highly recommend turning on the TV and taking a look around at everything available on your Swift Broadcast channel Plan.
To see a selection of what is available to watch or listen go to our Watch & Listen page
You can also sign up for our monthly New Release Movies newsletter.
How do I start using Swift Broadcast?
The Swift Movies and TV shows play on a scheduled loop on the channels 901 and upwards. Channels include New releases, genres such as Action, Drama, Comedy, and more. A program guide on channel 900 will tell you what’s coming up on each channel.
Your list of content will depend on the content subscription of your site.
My TV screen is blank. What might be the issue?
Check your TV is turned on.
Check that the Free to Air channels are working, you may need to re-tune your TV.
If the free to air channels are working, but the Swift channels (ch 900+) is blank, contact Swift 24/7 help desk at +61 8 6188 8492
The Swift Care App
Where can I get the Swift Care app?
How do I set up an account?
After downloading the app, you will need to create an account. To create an account, you will be asked to provide your first and last name, email, and to create a password. You will then be instructed on how to verify your email. Once you’ve created your account you’ll need to pair your app with a facility or resident. Follow the onscreen steps to pair your app,.
Can I upload images to Swift Care?
Unfortunately, with Swift Broadcast you are unable to upload images using Swift Care. However you can see any images posted by the site to the Community gallery.
How often will I receive images from the facility via the Swift care app?
You can receive message updates from your loved one’s facility and see any images the facility posts to the community. How often this updates will depend on the staff at the facility.
Can I leave a comment or like a photo?
The Swift Care app does not currently support adding likes or comments.
Can I invite other family members to join the Swift Care app?
Each family member will need to download and set up an account in the app. You can share the pairing code with them to assist with the process.
How can I access more information on how to use the Swift Care app?
Please read through our FAQs to check our knowledge base to see if there are any videos that may assist you with learning how to use the app. However, if you need more assistance, speak to staff at your facility or contact Swift’s 24/7 Helpdesk at 08 6188 8492.
Live streaming with Swift
Can I watch live-streamed events within my facility?
With Swift’s Live Streaming solution, you can tune into the live stream channel and see a feed from your common area or chapel. Some hardware and installation is required to enable Live Streaming, the feature is not standard at every facility.