Swift Broadcast - Facility Staff
Knowledge base
Posters, in room guides and other materials the business may want to print to share with end users
If you’ve got a question about our products or services, click the link or scroll down to our FAQ section below.
Getting Started
Video : Welcome to Swift Broadcast
Video : How to log into Manage, your Swift online dashboard
Video : Meet the Swift Manage Dashboard
Video : How to use Swift Care
PDF : How to navigate the Dashboard in Manage.
Click Here to download a guide on how to navigate the dashboard in Swift manage. Covering the multiple dashboard views and how to switch between them
Step-by-Step Guides
Video : How to upload text information to Swift Broadcast
Video : How to upload an image to Swift Broadcast
Video : How to view a Pairing Code in Manage
Video : How to add or edit resident details in Manage
Video : How to Sign Out a resident in Manage
Video : How to add or edit an image in Manage
Video : How to view and approve an image in Manage
PDF : Aged Care - How to navigate the Dashboard in Manage.
Click Here to download a guide on how to navigate the dashboard in Swift manage. Covering the multiple dashboard views and how to switch between them
PDF : Aged Care - How to view a Pairing Code in Manage
Click Here to download a guide on where you can view the My Family My Community (MFMC) Pairing Code for each
resident, along with the Pairing Code for your facility
PDF : Aged Care - How to add or edit resident details in Manage
Click Here to download a guide on How you can add and edit all resident details for Swift Care. This includes Resident name, room number, date of birth, and location (room).
PDF : Aged Care - How to Sign Out a resident in Manage
Click Here to download a guide on how you can Sign Out a resident. This includes the ability to mark as deceased, move to a different facility, remove from room or delete a resident.
PDF : Aged Care - How to add or edit an image in Manage
Click Here to download a guide on How you can view, sort, search, approve and decline images. It is also where you can add an image to your favourites
Marketing Resources
PDF : December 2025 new release movies
Click Here to download the December 2025 new releases movie poster
PDF : November 2025 new release movies
Click Here to download the November 2025 new releases movie poster
PDF : October 2025 new release movies
Click Here to download the October 2025 new releases movie poster
PDF : September 2025 new release movies
Click Here to download the September 2025 new releases movie poster
PDF : August 2025 new release movies
Click Here to download the August 2025 new releases movie poster
PDF : Swift Broadcast Channel Guide
Click Here to help residents find their favourite channels’. Please check with your Swift client success manager that the guide aligns with your subscription. Email our Client Success team for assistance.
FAQs
Contact
I am experiencing a technical issue with a Swift product?
Please look at our full list of frequently asked questions (FAQs) to see if your issue is covered. If not, contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swiftnetworks.com.au.
I am an existing customer within the Aged Care sector, and I would like to arrange training for myself or my team.
To organise training for your team, please contact Client Success : client.success@swiftnetworks.com.au
Swift Broadcast
What can I watch, listen to or discover on Swift Broadcast?
Swift Broadcast allows you to access a range of content provided by Swift: Movies, TV shows, etc. as well as content created or uploaded by your employer or management company: food menus, flight schedules, activities and events, etc. Swift Broadcast can also gives you access to unique features like Swift’s Live Streaming.
What content you have access to will vary according to the subscription package agreed with your employer, as well as the content they make available on the platform. We would highly recommend turning on the TV and taking a look around at everything available on your Swift Broadcast channel Plan.
To see a selection of what is available to watch or listen go to our Watch & Listen page
You can also sign up for our monthly New Release Movies newsletter.
How do I start using Swift Broadcast?
The Swift Movies and TV shows play on a scheduled loop on the channels 901 and upwards. Channels include New releases, genres such as Action, Drama, Comedy, and more. A program guide on channel 900 will tell you what’s coming up on each channel.
Your list of content will depend on the content subscription of your site.
My TV screen is blank. What might be the issue?
Check your TV is turned on.
Check that the Free to Air channels are working, you may need to re-tune your TV.
If the free to air channels are working, but the Swift channels (ch 900+) is blank, contact Swift 24/7 help desk at +61 8 6188 8492
Swift Care App
Where can I get the Swift Care App?
How do I set up an account?
After downloading the app, you will need to create an account. To create an account, you will be asked to provide your first and last name, email, and to create a password. You will then be instructed on how to verify your email. Once you’ve created your account you’ll need to pair your app with a facility or resident. Follow the onscreen steps to pair your app, then you can start sharing images, videos and messages.
Can I upload images to the Swift Care App?
With Swift Broadcast, facility staff upload photos and videos via Swift Manage. The famiulies of the resident will see them on the Swift Care app.
Can I have a copy of all the images and videos sent to a family member?
The administrator at the Aged Care facility can download all images and videos a family member posts.
If you are not sure how to do this, contact Swift Support
How do I send a photo or video to a specific residents in-room TV?
A Swift Broadcast system will only allow you to share community photos, rather than specific / private photos to a resident’s TV.
All families with the Swift Care App will see the community photos. And all residents will see them on the TV.
Can I add text to my photos or videos?
Yes. You can include a message when you submit a photo or video.
Can I include links to websites / URLs in my message?
No. It is not possible to link to websites from the messages delivered within the app.
How can I access more information on how to use the Swift Care App?
Please read through our FAQs to check our knowledge base to see if there are any videos that may assist you with learning how to use the app. However, if you need more assistance, speak to staff at your facility or contact Swift’s 24/7 Helpdesk at 08 6188 8492.
Live streaming with Swift
Can I live-stream events within our facility?
With Swift’s Live Streaming solution, you can broadcast any event at your facility as a TV channel so everyone can tune in. Some hardware and installation is required to enable Live Streaming, speak to your Swift Account Manager for more information.