Swift Access - Mining and Resources
Knowledge base
Posters, in room guides and other materials the business may want to print to share with end users
Getting Started
Video : Welcome to Swift Access
Video : How to log into Manage, your Swift online dashboard
Video : Meet the Swift Manage Dashboard
PDF : How to navigate the Dashboard in Manage.
Click Here to download a guide on how to navigate the dashboard in Swift manage. Covering the multiple dashboard views and how to switch between them
Step-by-Step Guides
Video : How to upload text information to the Swift Access Homescreen
Video : How to upload an image to the Swift Access Homescreen
Video : How to upload a video to the Swift Access Homescreen
Video : How to use different fonts in your notices
Video : How to edit, copy or delete an information notice
Video : How to add an activity calendar to your Swift Access Homescreen
Video : How to add a rotating food menu to your Swift Access Homescreen
Video : How and when to use the messaging system
Video : How to connect your bluetooth headphones to Swift Access - Limited sites only
Video : How to set up the black Swift Access remote control for mining
PDF : How to connect your Bluetooth headphones
Click here to download a guide explaining how you can connect your Bluetooth headphones with Swift Access. Only available at sites with IPTV.
PDF : How to use Swift Secure Casting
Click here to download a guide explaining how you can cast content from your personal device to your TV with Swift Access. Only available at sites with Secure Casting installed.
Marketing Resources
PDF : November 2025 new release movies
Click Here to download the November 2025 new releases movie poster
PDF : October 2025 new release movies
Click Here to download the October 2025 new releases movie poster
PDF : September 2025 new release movies
Click Here to download the September 2025 new releases movie poster
PDF : August 2025 new release movies
Click Here to download the August 2025 new releases movie poster
PDF : July 2025 new release movies
Click Here to download the July 2025 new releases movie poster
FAQs
Contact
I am experiencing a technical issue with a Swift product?
Please look at our full list of frequently asked questions (FAQs) to see if your issue is covered. If not, contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swiftnetworks.com.au.
I am an existing customer within the Mining and Resources or Oil and Gas sector, and I would like to arrange training for myself or my team?
To organise training for your team, please contact Sales.
Swift Access
What can I watch, listen to or discover on Swift Access?
Swift Access allows you to access a range of content provided by Swift: Movies, TV shows, etc. as well as content created or uploaded by your employer or management company: food menus, flight schedules, activities and events, etc. Swift Access also gives you access to unique features like Swift’s Secure Casting.
What content you have access to will vary according to the subscription package agreed with your employer or community management company, as well as the content they make available on the platform. We would highly recommend turning on the TV and taking a look around at everything available on your Swift Home Screen.
To see a selection of what is available to watch or listen go to our Watch & Listen page
You can also sign up to our monthly New Release Movies newsletter.
How do I start using Swift Access?
Turn on your TV, press the Home button on your remote, then use the up, down, left, and right navigation buttons on your remote to move around the Home Screen. Once your remote highlights what you want to see, press the select OK button. See your remote-control user guide for assistance in identifying the home, navigation, and OK buttons.
My TV screen is blank. What might be the issue?
Check your TV is turned on.
Check the Swift Access box (the little black box connected to your TV) is on. There will be a green power light on the front of the box.
If the power light on the Swift Access box is red, turn it on and off at the power point. If the light is still red, contact Swift 24/7 help desk at +61 8 6188 8492
Check your TV is set to HDMI 1. To do this, go to the Source button on your remote control and select HDMI1 from the list of options. If you need help locating the source button, see the remote-control user guide.
My TV screen is displaying a “Loading entertainment” message.
This indicates Swift Access is offline. Please check the network cable. See instructions below.
Checking the network cable – There are three cables that should be connecting to the Swift Access box – one cable connects the box to the local network, one connects the box to the power, and the other connects the box to the TV. Check the network cable is connected to the network and to the Swift Access box.
Still not working, please contact Swift’s 24/7 helpdesk call +61 8 6188 8492 or email support@swiftnetworks.com.au.
Swift Secure Casting
How do I use casting?
Access our How to use casting guide here
Is casting with Swift Access secure?
Yes, Swift Access casting protects your privacy and can’t access your personal or browsing data. Thanks to our smart pairing technology, you will never accidentally cast your content to another TV at your site.
Does casting use my mobile data?
No, casting with Swift Access uses the site Wi-Fi. To enable casting, connect your mobile device to the site Wi-Fi.
Why does my device say, 'casting session is unavailable?’
The Swift Access casting manages available streaming bandwidth to ensure all users enjoy a stable entertainment experience. If no sessions are currently available, please try again later.
Using my Swift Access remote control
Where can I find a user guide for my remote?
If you are in a mining village, there should be a user guide for your remote in your room.
Can the Swift Access remote also control my TV?
Yes, your remote is programmed to control your TV for the following functions:
- Power
- Volume Up
- Volume Down
- Mute
- Source
My remote is failing to operate Swift Access
Check if the remote control shows any light when buttons are pressed.
Contact your maintenance or facility administration team to access new batteries and test again.
I’ve replaced the batteries, and I still do not see any lights or can operate my TV – please contact the Swift helpdesk at support@swiftnetworks.com.au or call +61 8 6188 8492.
I cannot locate my remote, or my remote is faulty. How to I obtain a replacement remote?
If you are located within Mining Village, contact our 24/7 help desk at +61 8 6188 8492. and they will work with your site facility manager to ensure a replacement remote is delivered and installed.
If you are located within a Residential Aged Care Facility, speak to a staff member; if required, they can contact our 24/7 help desk at +61 8 6188 8492 to troubleshoot and arrange a replacement if required.